Terms and Conditions

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Home > Terms and Conditions
 

Terms and Conditions

Policies, Terms and Conditions:

Please read the following Terms and Conditions of use - carefully - before using this site. Your use and/or placement of any order indicate your acceptance of these Conditions and other applicable laws. If you do not agree to these Terms and Conditions, please do not use this site.

Privacy & Security

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We only use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced 128 bit SSL encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Coolights.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Coolights.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through links from Coolights.com have their own privacy policies and data collection practices. Please consult each sites privacy policy that you visit. Coolights.com is not responsible for the actions of third parties.


Order Acceptance Policy

Your receipt of an electronic email or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Coolights.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Credit Cards & PayPal

We accept PayPal and the following credit cards: Visa, MasterCard, Discover Card and American Express. There is no surcharge for using your credit card to make purchases with Coolights.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). We will only ship to an address that is on record with your credit provider. Credit card transactions are not immediately billed against your account. Instead your credit card is "Authorized" for the purchase amount. Authorizing the transaction reserves the funds for Coolights.com. Then, right before your order ships, the funds are captured and Coolights.com is "paid".

For PayPal payments, we will only ship to a buyer's confirmed address. If your address is unconfirmed you can learn more about how to confirm your address here. PayPal payments are immediately "paid" to Coolights.com.

Use Caution When Placing Your Order. If you provide us with incorrect shipping or billing information it will cause a delay in the processing of and delivery of your order. Additionally, using incorrect billing and/or credit card information can cause your order to be rejected. This is an automated safety feature in place by the credit card processing companies and is in place for your protection. Also, attempting to place your order multiple times with incorrect information can cause multiple "Authorizations" to be posted to your credit card account. Coolights.com has no control over this policy which is governed by your credit card company.


Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

Coolights.com accepts money orders in US Dollars only. We do not accept personal or company checks... sorry. Simply select 'money order' during your checkout and then mail us your payment. Orders are processed upon receipt of a money order.


Shipping Policy

All products are dropshipped directly to you from one of the manufactures warehouses. Coolights.com offers FREE shipping via UPS Ground on all orders over $125 shipped within the continental USA. Of course, if you'd rather pay for expedited shipping, just contact us for a personalized shipping quote.

*Please Note:

We will ONLY ship to a confirmed Paypal address or a billing address that is on record with your credit provider. A signature of someone living at that address WILL BE REQUIRED for delivery of your order.


Shipping Time

Most orders will ship within 1-3 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday, or Holidays except by prior arrangement.

Most orders take 4-9 days for delivery but we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Coolights.com or other parties only as an estimate. A tracking number will be emailed to you upon shipment of your order or you can log into your account and check the status at any time. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Order shipping to Canada are shipped via US Mail every Friday. Delivery to Canada can take 2 to 3 weeks depending on how quickly your items clear Canadian Customs. Customers are responsible for covering any and all customs & fees upon delivery.

Coolights.com ships to all 50 United States, US Territores, APO's and to all Canadian Providences.


Product Packaging

Our return/exchange policy requires that all items must be in their original packaging. For this reason we strongly advise that you keep all packaging for the full duration of your warranty period.


Out of Stock Products / Backorders

We will ship your product as it becomes available. Usually, products ship within 1-3 business days. However, there may be times when the manufacturer is out-of-stock which will delay fulfilling your order. This is beyond our control. We will inform you via email of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You always have the option of leaving your order on back order or you can cancel your order any time prior to it shipping without penalty. Items on back order can take anywhere from to 4-12 weeks for delivery.


Order Cancellation

You may cancel your order at any time prior to it shipping by sending us an email, calling us or using our online contact form. Orders canceled after they have already been shipped will be subject to a 25% restocking fee and all shipping costs incurred by Coolights.com.


Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus shipping charges (if applicable). Orders from multiple manufacturers are shipped seperately.


Taxes

Coolights.com does not charge taxes (or handling fees!) on any US order EXCEPT in the State of Florida. Since we are a Florida based corporation we are required by Florida law to collect sales tax on any deliveries to Florida. For orders shipped to Canada, you are solely responsible for all VAT, GST and Customs charges.


Exchanges

We will only accept the exchange of products due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for exchange for 15 days from the date of purchase. All exchanges must be accompanied by an RGA number issued by Coolights.com.

All Returns, Refunds and Exchanges must be on uninstalled products and the product must be returned in the original packaging. Coolights.com will not offer refunds or exchanges on items that have been installed or is not in the original packaging.


Refunds

Products can be returned for a refund within 15 days of receiving your product (minus a 25% re-stocking fee and a $20.00 shipping fee for the initial order shipping costs incurred by Coolights.com) only if they have not been installed, damaged, used or modified in any way. All refunds must be accompanied by an RGA number issued by Coolights.com. All returns must be received in resaleable condition and are subject to a full inspection before a refund will be issued.

Coolights.com recommends you insure your return and you should request a signed receipt of delivery. Coolights.com is not responsible for any damaged, lost or stolen returns.

All Returns, Refunds and Exchanges must be on uninstalled products and the product must be returned in the original packaging. Coolights.com will not offer refunds or exchanges on items that have been installed or is not in the original packaging.


Warranty

Warranty is for exchange only. All products come with a 30 day warranty against manufacturers defects. No refunds will be issued on products that have already been installed or damaged in any way. All warranty claims must be accompanied by an RGA number issued by Coolights.com.

**When exchanging or returning, all products must be in original packaging with your personal RGA number clearly marked on the outside of the box. Products received without a valid RGA and original packaging will be returned to the buyer and no credit will be issued. Shipping costs are the sole responsibility of the buyer with all claims. Please allow 24 to 72 hours for issuance of your RGA number. Please allow up to 3 weeks to process your return or exchange once it has been received at the warehouse.

NOTE: We strongly advise you to keep your factory OEM lights in case you need to exchange your purchase. This way you'll have something to use while you wait for your replacement.


Damaged Items

Due to the nature of the products we sell, we carefully inspect and meticulously package all products prior to shipping. If your product arrives damaged you must sign for the shipment as 'received damaged'. The shipping company will then be responsible for the damaged item. After signing for and receiving the part, contact us and we will assist you with the damage claim and part replacement process. Please have your order number ready.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Coolights.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Coolights.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Coolights.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.


Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. Your use of our website is your acknowledgement to us that Coolights.com is not responsible for the operation of or content located on or through any such site.


Copyright and Trademark Notice

This site is owned and operated by Coolights.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, articles and images, as well as the selection, assembly and arrangement thereof, are the sole property of Coolights.com, Copyright © 2006-2008 - ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Coolights.com’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Coolights.com signs them or not. Coolights.com reserves the right to make changes to this site and these Conditions at any time.

If you require more information regarding our policies, please see shipping information and frequently asked questions. Or contact us and we'd be happy to help.



Copyright © 2010 Coolights.com - All Rights Reserved.
Site last updated October 19th, 2010. All Prices in US Dollars.

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