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Policies, Terms and Conditions: |
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| Please read the following Terms and Conditions of use - carefully - before using this site. Your use and/or placement of any order indicate your acceptance of these Conditions and other applicable laws. If you do not agree to these Terms and Conditions, please do not use this site. |
Privacy & Security
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We only use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced 128 bit SSL encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Coolights.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Coolights.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each sites privacy policy. Coolights.com is not responsible for the actions of third parties.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Coolights.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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Credit Cards & PayPal
We accept PayPal and the following credit cards: Visa, MasterCard and American Express. There is no surcharge for using your credit card to make purchases with Coolights.com. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). We will only ship to an address that is on record with your credit provider. For PayPal payments, we will only ship to a buyer's confirmed address. Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Coolights.com accepts money orders in US Dollars only. We do not accept personal or company checks... sorry. Simply select 'money order' during your checkout and then mail us your payement. Orders are processed upon receipt of a money order.
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Shipping Policy
All products are dropshipped directly to you* from the manufacturer located in Commerce, California. Coolights.com offers FREE shipping via UPS Ground on all orders over $100 shipped within the continental USA. Of course, if you'd rather pay for expedited shipping, just contact us for a personalized shipping quote.
*Please Note: We will ONLY ship to an address that is on record with your credit provider and a signature of someone living at that address MUST sign for your package.
Shipping Time
Most orders will ship within 1-2 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday, or Holidays except by prior arrangement.
Most orders take 4-9 days for delivery but we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Coolights.com or other parties only as an estimate. A tracking number will be emailed to you upon shipment of your order or you can log into your account and check the status at any time. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Coolights.com does not ship outside of North America at this time. |
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Product Packaging
Our return/exchange policy requires that all items must be in their original packaging. For this reason we strongly advise that you keep all packaging for the full duration of your warranty period.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship within 1-2 business days. However, there may be times when the manufacturer is out-of-stock which will delay fulfilling your order. This is beyond our control. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You will always be given the option to remain on back order. You may cancel your back order at any time prior to shipping. Items on back order can take up to 4-8 weeks for delivery.
Order Cancellation
Cancel your order at any time prior to shipping by sending us an email, calling us or using our online contact form. Orders canceled after they have already been shipped will be subject to a 25% restocking fee and all shipping costs incurred by Coolights. |
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Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus shipping charges (if applicable).
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Taxes
Coolights.com does not charge taxes (or handling fees!) on any US order EXCEPT in the State of Florida. Since we are a Florida based corporation we are required by Florida law to collect sales tax on any deliveries to Florida. For orders shipped to Canada, you are solely responsible for all GST and Customs charges.
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Exchanges
We will only accept the exchange of products due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for exchange for 30 days from the date of purchase. All exchanges must be accompanied by an RGA number issued by Coolights.com.
Refunds
Products can be returned for a refund within 30 days of purchase (minus a 25% re-stocking fee and all shipping costs incurred by Coolights.com) only if they have not been installed, damaged, used or modified in any way. All refunds must be accompanied by an RGA number issued by Coolights.com. All refunds are subject to a full inspection before any refund is given.
Warranty
Warranty is for exchange only. All products (except LED tail lights) come with a 30 day warranty against manufacturers defects. LED tail lights come with a 1 year warranty against defects and LED outtages. No refunds will be issued on products that have already been installed or damaged in any way. All warranty claims must be accompanied by an RGA number issued by Coolights.com.
**When exchanging or returning, all products must be in original packaging with your personal RGA number clearly marked on the outside of the box. Products received without a valid RGA and original packaging will be returned to the buyer and no credit will be issued. Shipping costs are the sole responsibility of the buyer with all claims. Please allow 24 to 72 hours for issuance of your RGA number. Please allow up to 3 weeks to process your return or exchange once it has been received at the warehouse.
NOTE: We strongly advise you to keep your factory OEM lights in case you need to exchange your purchase. This way you'll have something to use while you wait for your replacement.
Damaged Items
Due to the nature of the products we sell, we carefully inspect and meticulously package all products prior to shipping. If your product arrives damaged you must sign for the shipment as 'received damaged'. The shipping company will then be responsible for the damaged item. After signing for and receiving the part, contact us and we will assist you with the damage claim and part replacement process. Please have your order number ready.
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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Coolights.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Coolights.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Coolights.com shall immediately issue a credit to your credit card account in the amount of the incorrect price. |
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Coolights.com. is not responsible for the operation of or content located on or through any such site. |
Copyright and Trademark Notice
This site is owned and operated by Coolights.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, articles and images, as well as the selection, assembly and arrangement thereof, are the sole property of Coolights.com, Copyright © 2006, 2007 - ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Coolights.com’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Coolights.com signs them or not. Coolights.com reserves the right to make changes to this site and these Conditions at any time.
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